Insurance agents need continuing education in order to maintain their state license. As an approved provider, we offer state-certified courses through the CertifiedFirst Network. These courses are designed to give you practical knowledge that you can use to help shape your customer’s collision repair expectations.
Meet the Instructor
Our MN state certified licensed instructor, Kelli Friese, has been teaching classes for over 16 years. Kelli will not only teach you to learn cutting edge courses, she is guaranteed to leave you laughing with her mix of humor and learning. From raffle prize giveaways to hands-on learning experiences, to insurance agent class competitions to shop tours, these fly-by classes have proven to keep your undivided attention.
Participants in Kelli Friese’s classes consistently rate her as exceeding their expectations and highly recommend her classes to others. These classes are sure to provide you with policyholder’s retention and referrals.
Watch Our Video
Ethics at Work: Sharpening our Professional Judgment – 3.0 credits, course #1003313
This popular interactive course reinforces the importance of ethics within the insurance profession while identifying enduring ethical concepts, values, and principles that impact an agent’s ethical decision-making process. Through analysis of 3 unique case studies, you will address ethical situations that are typical to the insurance industry. By practicing moral reasoning skills, you will enhance your ability to make decisions in difficult situations that protect your reputation and generate long-term value for your company and clients for whom you work.
Star Quality Customer Service – 1.0 credit, course #1004728
Review key market trends that impact your business. Learn how to go above and beyond what the most finicky person might expect. How well do you know your client? Can you anticipate their needs and deliver before they have the chance to ask? Learn how to deliver the unexpected!
Vehicle Crash Worthiness for Insurers – 3.0 credits, course #1018501
The primary course objective is to give the agent a more complete understanding of how vehicles are structurally engineered to reduce the fatality rate in vehicle crashes. This course will illustrate how insurance companies, and society, have benefitted by decades of engineering improvements. We will review the impact of federal regulations and the motives behind the regulations. By understanding the importance of Federal Motor Vehicle Safety Standards, along with original equipment (OE) specifications, the agent can more accurately inform, assist, and protect the policyholder. Having this understanding enables insurance personnel to better communicate with policyholders about the repair cycle.
When: Wednesday, Sept. 27, 2017 | 9:00 am – 12:00 pm
The Risks of Teens & Senior Drivers – 3.0 credits, course #1018596
This course presents through statistics and case studies the magnified risks inherent to the teenage and senior drivers. Additionally it provides regulatory information that has been instituted to reduce these risks. The primary course objective is to provide the agent a more complete understanding of the frequency of accidents and claims created by teenage and senior drivers around the country. Having this understanding enables insurance personnel to better serve policyholders by educating them to the importance of understanding the risks associated with these age groups. Additionally, the agent will learn how insurance companies, legislators and advocacy groups are striving to reduce the number of deaths, injuries and claims associated with teens and seniors.
When: Wednesday, Sept. 27, 2017 12:30 pm to 3:30 pm
55+ Driver Improvement Program
$AVE 10% on your Auto Insurance Premiums (consult your insurance provider for details). Learn how we keep Minnesota senior drivers safe by enrolling in a class at Ed’s Collision & Glass sponsored by the Minnesota Highway Safety Research Center/St. Cloud State University. First time basic 8 hour course- 2 (4 hour) consecutive days- $26.00. Four hour refresher course- repeat students (1X) every 3 years- $22.00. Live Air Bag deployment demo, complimentary beverages, comfortable seating.
When: Thursday, September 28, 2017| 12:00 pm to 4:00 pm
10% Disc. Off Auto Ins.
Air Bag and Restraint Systems for Insurers – 3.0 credits – #995531
This course is designed to give you, the agent and/or adjuster, an understanding of current restraint and safety equipment in today’s vehicles that could impact their policyholders. Agents will learn about the history of this lifesaving feature of today’s vehicles. As well as ongoing research and development, occupant classification systems (OCS), NHTSA safety requirements, side and curtain airbags, rollover curtains. This class is a big hit with agents with a live airbag deployment demonstration.
Auto Theft and Fraud for the Insurer – 3.0 credits – #1003170
This class explores a myriad of facts that will be useful to insurance personnel in protecting their insureds against these crimes. This class carefully details the different types of auto theft, what cars are most susceptible to being targeted as well as profiling the auto thief. After discussing theft, the class moves into explaining the different types of fraud involving vehicles, from staged accidents to cloning VINs. Identifying fraud is not always easy but this class will provide participants with key red flags that could signal fraudulent activity. Insurance personnel will be able to provide valuable information to both their clients and staff in how to protect their agency and policyholders from the high costs of auto theft and fraud. Learn from our special guest speakers from the special crime investigative units, local Police Departments and/or NICB.
Collision Repair for the Insurer – 3.0 credits – #1008760
This course walks through the entire collision repair process. Agents will learn why it takes longer than everyone thinks to repair today’s vehicles. In addition, attendees will understand the reasons for potential delays, learn about parts and their usage, as well as discover how to properly set customer expectations. A guided shop tour, highlighting each repair step, brings the course information to life. Attendees will leave with a clear understanding of the repair process which will allow them to prepare their policyholder for next steps after they file a claim, setting the stage for a favorable claims experience.
When: Tuesday, September 26, 2017 | 9:00 am to 12:00 pm
Protecting Insurers and Insureds Against Identity Theft – 3.0 credits- #
This course will give insurance professionals a thorough understanding of the crime of identity theft and how it affects consumers. They will gain a better understanding of what types of identity theft can occur and how to best assist the consumer in resolving their issue effectively and efficiently. They will now have access to information that will assist them in the regulatory environment for compliance and be able to guide consumers with resources to help them minimize their exposure to this crime.
Star Quality Customer Service – 2.0 credits – #1007696
The primary course objective is to give you a more complete understanding of how critical customer service skills are to your business. Throughout this two-hour workshop, you will study how to properly document your interaction with your clients, the benefits of formal written communication, and best practices for both documentation and letter writing. You will also review key market trends that impact your business. This class utilizes lecture and visual presentation materials to provide “an” interactive and memorable learning experience.
Vehicle Inspection for Insurers – 3.0 credits – #1004745
This course is designed to give insurance agents general knowledge on how to inspect a vehicle for prior damage that may cause it to be unsafe and uninsurable. You will also receive information that will help you detect theft or fraud. After attending this workshop, you will be able to make a more informed decision when writing policies in order to prevent fraud in the event of a future collision repair claim. Class will divide up into teams for a little Vehicle Inspection competition!
Introduction to Ethical Case Studies for Insurers – 3.0 Credits – #1000644
This interactive course seeks to reinforce the importance of ethics within the insurance profession while identifying core values and principles (honesty, integrity, serving the needs of the client, avoiding conflicts of interest, obeying the law, showing care and respect for others) that impact an agent’s ethical decision making process. Working on case studies in small groups and together as a class, agents will engage in moral deliberation about ethical situations that can occur within the industry. In addition to learning through the Instructor’s presentation, agents will also gain knowledge from each other’s experiences and perceptions as they work through unique challenging case studies. Practicing ethical logic through utilization of a four-step moral reasoning process, agents will improve performance as they face real ethical situations throughout their career.
When: Tuesday, September 26, 2017 | 12:30 pm to 3:30 pm
QUESTIONS: PLEASE CALL CE HELP LINE AT 612-599-7634
Due to state rules and regulations, NO late attendees will be admitted. Class will begin on time. Absolutely NO Exceptions!
Registration begins at 8:30 AM
Lunch will be served at 12:15 PM
Complimentary Raffle Ticket Drawings all day
Ed’s Great Prize Give-A-Ways!
MN State Requirements for Continuing Education
Agents licensed more than 6 months but less than 24 months prior to the first renewal date need only complete 15 hours for that first reporting period. Effective 7/1/2010 all licenses issued or renewed on or after August 1, 2010 will renew on the last day of the producer’s month of birth in the year that will result in the term of the license being at least 12 months, but no more than 24 months. Licenses renew on the last day of the producer’s month of birth biannually thereafter. Classes can only be repeated ONE TIME every two year license period.