Insurance agents need continuing education in order to maintain their state license. As an approved provider, we offer state-certified courses through the CertifiedFirst Network. These courses are designed to give you practical knowledge that you can use to help shape your customer’s collision repair expectations.
2023 CE Classes will be held at Maple Grove Community Center
Earn 5 credits this Fall on Thursday, October 12, 2023
Auto Glass Technology and It’s Impact on Claims- 3.0 credits & Managing Customers Expectations- 2.0 Credits
Note: no registrations will be taken on line as of 2023
For Class Invite & Info. Please call CE Help Line- 612-599-7634.
Class location- 12951 Weaver Lake Road
Maple Grove, MN 55369
To register for a class: CALL CE HELP LINE- 612-599-7634
Meet the Instructor
Our MN state certified licensed instructor, Kelli Friese, has been teaching classes for over 20 years. Kelli will not only teach you to learn cutting edge courses, she is guaranteed to leave you laughing with her mix of humor and learning. From raffle prize giveaways to hands-on learning experiences, to insurance agent class competitions to shop tours, these fly-by classes have proven to keep your undivided attention.
Participants in Kelli Friese’s classes consistently rate her as exceeding their expectations and highly recommend her classes to others. These classes are sure to provide you with policyholder’s retention and referrals.
Watch Our Video
Real World Ethical Case Studies for Insurance Producers- 3.0 credits, course #1015735
This advanced interactive course reinforces ethical behaviors for insurance professionals. By attending this course, agents and producers will learn an ethical decision-making model to help guide them when faced with situations with ethical dilemmas in the office and with customers.
Through the review of real-world case studies, agents will be asked to address typical insurance claim situations requiring ethical business considerations. Case studies to include topics such as:
- Should a customer file a claim or pay out of pocket?
- Customers claiming to have hit something. What really happened?
- Bogus claims. Was the damage there when they bought the vehicle?
- Repair shops that bury deductibles. How can they do that?
As a result of course attendance, agents will be able to practice their moral reasoning capabilities to sharpen their decision making process to protect their reputation and the trust they have with the customer and the insurance company for whom they represent to create long-term value.
Insurance & Alternative Powered Vehicles – 3.0 credits
The primary course objective is to give the agent a more complete understanding of the impact of alternative powered vehicles including hybrids, natural gas, electric, hydrogen and ethanol on insurance policies and rates. Further, agents will obtain an awareness of the repair conditions and concerns relative to alternative power sources. Having this understanding enables insurance personnel to better serve policyholders and offset the risk and liability of insuring alternative powered vehicles. Plus, they will further assist policyholders to better understand their options if their vehicle requires repair. By knowing the basis for Federal Motor Vehicle Safety Standards, along with state and federal parts usage regulation, the agent can more accurately inform, assist, and protect the policyholder.
When: Tuesday, March 21, 2023
Auto Glass Technology and It’s Impact on Claims- 3.0 Credits
This objective is to give you the agent and/or adjuster a more complete understanding of the impact on Advanced Driver Assist Systems (ADAS) in auto glass replacement claim process. By understanding the contribution of auto glass to occupant safety, the insurer can accurately inform, assist, and protect the policy holder through the claim process. Glass repair claims are the most frequent an agent will encounter so this class addresses how insured’s claims are processed from submission to fulfillment. By providing you, the agent, with a proper understanding of the procedures, legalities, and policies, you can better advise your customers to ensure that their safety is not compromised. This will also assist you in evaluating if proper repairs have been made to their vehicle and if not; what their rights are and who to contact. DEMO included.
When: Thursday, October 12, 2023
55+ Driver Improvement Program
$AVE 10% on your Auto Insurance Premiums (consult your insurance provider for details). Learn how we keep Minnesota senior drivers safe by enrolling in a class at Ed’s Collision & Glass sponsored by the Minnesota Highway Safety Research Center/St. Cloud State University. First time basic 8 hour course- 2 (4 hour) consecutive days- $26.00. Four hour refresher course- repeat students (1X) every 3 years- $24.00. Live Air Bag deployment demo, complimentary beverages, comfortable seating.
When: Register 320-308-1400
10% Disc. Off Auto Ins.
Impact of Airbags on Insurance – 3.0 credits
The primary course objective is to provide you an understanding of the role of the airbag safety system in protecting insured’s during a crash. Since their inception, airbags have generated publicity for their power and force during deployment leading to more government regulation. This course will review the significant enhancements in recent airbag technology that has reduced the number of injury claims generated. Since most automotive collision repairs are paid for by insurance companies, we will alert the agents to the numerous fraud cases involving improperly repaired airbags with the intent of saving their insured from diminished loss or potential injury. Video deployment demonstrations, importance of seating positions, and knowledge of why and where airbags are being placed.
Auto Theft and Fraud for the Insurer – 3.0 credits – #1003170
This class explores a myriad of facts that will be useful to insurance personnel in protecting their insureds against these crimes. This class carefully details the different types of auto theft, what cars are most susceptible to being targeted as well as profiling the auto thief. After discussing theft, the class moves into explaining the different types of fraud involving vehicles, from staged accidents to cloning VINs. Identifying fraud is not always easy but this class will provide participants with key red flags that could signal fraudulent activity. Insurance personnel will be able to provide valuable information to both their clients and staff in how to protect their agency and policyholders from the high costs of auto theft and fraud. Special Agent Don Howell, NICB will be our guest speaker.
Managing Customer Expectations– 2.0 credit #1035208
Star Quality is the way to describe a Customer Service Representative (CSR) or an agent who shines. If you have Star Quality, you are going to stand out, do the right thing, and communicate messages of quality and safety to customers and callers. When you develop Star Quality, you’ll experience a transformation that makes you an integral part of the business, a more recognized representative of your insurance company, something greater and more personally satisfying that just “the person who sells me insurance” or ” the person who answers the phone.” A lot of demands are made of you to use your time and talent effectively, despite the unpredictable requests from your clients, your supervisor, and teammates. In this course, you will identify the things that make serving customers sometimes difficult. Then you will use tips, techniques, tools, and skills covered in this course to improve your interface with customers and keep your customers for life.
When: Thursday, October 12, 2023
Vehicle Crash Worthiness for Insurers – 3.0 credits, course #1018501
The primary course objective is to give the agent a more complete understanding of how vehicles are structurally engineered to reduce the fatality rate in vehicle crashes. This course will illustrate how insurance companies, and society, have benefited by decades of engineering improvements. We will review the impact of federal regulations and the motives behind the regulations. By understanding the importance of Federal Motor Vehicle Safety Standards, along with original equipment (OE) specifications, the agent can more accurately inform, assist, and protect the policyholder. Having this understanding enables insurance personnel to better communicate with policyholders about the repair cycle. Awesome video’s illustrating crashes, Minnesota crash statistics, Autonomous Vehicles (driving without human input).
Collision Repair for the Insurer – 3.0 credits – #1008760 REVISED
This course walks through the entire collision repair process. Agents will learn why it takes longer than everyone thinks to repair today’s vehicles. In addition, attendees will understand the reasons for potential delays, learn about parts and their usage, as well as discover how to properly set customer expectations. A guided shop tour, highlighting each repair step, brings the course information to life. Attendees will leave with a clear understanding of the repair process which will allow them to prepare their policyholder for next steps after they file a claim, setting the stage for a favorable claims experience.
Automotive Technologies Impact on Claims – 3.0 Credits – #1024759
The primary course objective is to provide the agents an overview regarding the increase of value added automotive components and their potential impact on insurance policies, premiums and claims. This course provides a look at the growing influence of value added components, both for comfort and safety, and the motives that led to their development. Safety components continue to have a positive impact on reducing claims but will comfort features counteract their effectiveness through distracted driving? Further, agents will learn of the costs of value added components and how that may increase premiums through higher vehicle retail costs and claims as the cost of repair will include the replacement of these technologies.
Insuring Value Added Automotive Components – 3.0 Credits
The primary course objective provides agents an overview on the proliferation of value-added automotive components and their impact on insurance policies, premiums, and claims. This course provides an in-depth look at the growing influence of value-added components, both for comfort and safety, and the motives that led to their development. The implementation of safety technology has resulted in less total loss claims yet an increase in claim frequency and severity. Our course examines this impact in hopes that agents will be in position to better inform their insured during a claim. It is estimated that 74% of individuals place their first notice of loss directly with their agent. Most of these new safety features are labeled Advanced Driver Assistance Systems (ADAS) and manufacturers predominantly mount accompanying cameras to the windshield. The replacement of a windshield now requires a recalibration of these cameras adding complexity to the auto glass replacement. Due to this required service, insurance agents must be aware of this potential impact to their loss ratio target, especially given the importance of claim satisfaction to customer retention.
Accident Avoidance- 4.0 credits – #1015728
This popular class will help you understand what causes accidents/crashes. We will discuss avoidance technologies, what to look for when purchasing a new vehicle, update you on new laws, and traffic management systems. This class will help you both personally and professionally in the world of driving.
QUESTIONS: PLEASE CALL CE HELP LINE AT 612-599-7634
Due to state rules and regulations, NO late attendees will be admitted. Class will begin on time. Absolutely NO Exceptions!
Registration begins half an hour prior to each class
Lunch will be served at 12:15 PM
Complimentary Raffle Ticket Drawings all day
Ed’s Great Prize Give-A-Ways!
MN State Requirements for Continuing Education
Agents licensed more than 6 months but less than 24 months prior to the first renewal date need only complete 15 hours for that first reporting period. Effective 7/1/2010 all licenses issued or renewed on or after August 1, 2010 will renew on the last day of the producer’s month of birth in the year that will result in the term of the license being at least 12 months, but no more than 24 months. Licenses renew on the last day of the producer’s month of birth biannually thereafter. Classes can only be repeated ONE TIME every two year license period.